Yes, I had a great experience with the website and the customer service staff was really helpful and kept me informed at every stage of the process. This is my second or first doll. At first I bought a small doll. It was not my style. Now I ordered a bigger doll. Everything was as I expected. I would definitely buy from this site again. They responded quickly to my questions and concerns. Ordered at the end of July and the doll arrived in mid-August. Thank you so much to this team!