Yes, the customer service team and the factory did a fantastic job. I don’t usually leave reviews, good or bad, but considering how stressful a purchase like this can be, especially for a beginner like me, let me assure you: you’re in good hands here, this is the best customer experience I’ve ever had, can’t recommend it enough. It only took 3 weeks from ordering to shipping. The doll is so beautiful and cute that you can’t resist her.